Aston Scientific

Aston Scientific Support

At Aston Scientific, we pride ourselves on the high quality and fast response time of our support services. Email text support is provided for all our products, usually within 24 hours. Additionally, we provide full text support for evaluation copies of all our software, as we believe that this is time when you need it most!

Priority support
Aston Scientific also offer priority support schemes for all our products. In addition to guaranteed support response within 24 hours, priority support customers receive on-site support and next day hardware/software replacement in the event of mechanical or other non-retreivable failure.

Maintenance contracts
Maintenance contracts are available for EZChrom and Spartan. For further details, please contact

Details of support policy for different software packages:

Origin	Software support for present version and previous two major releases (i.e. Presently we support versions 6, 7and 7.5) Older versions supported at the discrection of Aston Scientific Downloadable software patches for current version, at no cost. 90 days free software upgrade after purchase.
EZChrom	12 months software support 90 days free software upgrade. Software and/or hardware support contracts available
Spartan	Educational & Government	Commercial
	90 days software support and maintenance Three year software support contract available	12 months software support and maintenance Software and/or hardware support contract available Three year software support contract available

Multisimplex		XLStat
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